Alistair Vermaak

Man intently working on computer programming with code displayed on dual monitors in a dimly lit room.

Portfolio Project: IT Security Vulnerability Analysis

IT Security Vulnerability Analysis   This Blog Post provides an analysis of the queries executed on the ‘vulnerability_report’ database. The objective of the analysis was to gain insights into the distribution of vulnerabilities, their severity, remediation progress, and overall asset risk exposure.   Please Note:  All Data is purely Fictional, created by me, using a […]

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South Asian woman providing customer support in a modern office environment, equipped with a headset.

Portfolio Project: Support Ticket Database Analysis

Support Ticket Database Queries   The Support Ticket Database was analyzed to identify trends, performance metrics, and areas requiring improvement within the customer support process. This analysis is essential for improving response times, resolving issues efficiently, and ensuring customer satisfaction.   Please Note:  All Data is purely Fictional, created by me, using a combination of

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Portfolio Project: Support Ticket Analyzer

Support Ticket Analyzer   This Blog Post provides a detailed overview of the queries and visualizations performed on the Support Ticket Analyzer database. The goal of this analysis was to gain insights into support ticket trends, issue categories, and resolution times.   Please Note:  All Data is purely Fictional, created by me, using a combination

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Portfolio Project: IT Asset Data Analysis Project

IT Assets Database Queries   This Blog Post provides an overview of the queries and analyses performed on the IT Assets database. The database contains records of company-owned IT equipment, including details such as asset type, ownership, purchase dates, warranty periods, and current status.   Please Note:  All Data is purely Fictional, created by me,

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