Get what's in your team's heads out — without a single interview.
Structured async capture turns what your key people know into a real, searchable knowledge base. No live extraction interviews required.
1-2 week turnaround · Fully async · Delivered as a ready-to-use knowledge base
Two tiers, priced by scope
Both are fixed-price, not hourly — priced by how much of the business is in scope, not how long it takes.
- 1 department
- Up to 3 process areas
- Up to 6 async capture sessions
- 1 platform (e.g. Notion, Confluence, SharePoint)
- Up to 3 departments
- Up to 8 process areas
- Up to 12 async capture sessions
- Up to 2 platforms
Your business knows more than it can access.
Critical information — how a process really works, what a client actually needs, why a decision was made — lives in a handful of people's memory. That's a growth ceiling and a risk, not just an inconvenience.
Key-person dependency
If your most experienced person left tomorrow, how much of what they know would leave with them?
Repeated re-explaining
The same questions get asked and answered over and over because there's nowhere reliable to look it up.
Slow onboarding
New hires take months to become productive because the knowledge they need was never written down.
A knowledge system your team will actually use
- Full review of your existing documentation
- Structured async capture from key staff — a proven question set, answered in writing or by voice recording, on their own time
- SOP templates for your core processes
- A central knowledge structure and taxonomy
- A document classification system
- A searchable information system, set up in your chosen tool
- A documentation standards guide for future updates
- Knowledge ownership recommendations — who maintains what, going forward
From scattered to structured — without a single live interview
Is this for your business?
This is for you if
- Key information lives mostly in specific people's heads
- Your team can set aside focused time to answer structured questions on their own schedule
- You have someone internally who can own the system going forward
This is not for you if
- You want software installed with no underlying structure work
- There's no one who can take ownership of the system afterward
- Your documentation is already largely complete and organized
What's included, and what isn't
Scope boundaries
- One department or up to 3 process areas (larger scope quoted separately)
- Up to 6 async capture sessions
- Platform setup limited to one agreed tool (e.g. Notion, Confluence, SharePoint)
- Excludes ongoing maintenance — see Systems Continuity
What we need from you
- Access to existing documents and shared drives
- Key knowledge-holders willing to answer async, in writing or by voice recording
- An internal owner assigned before handover
Monthly WhatsApp Access included. Every paying client gets one hour a month, open on WhatsApp, for anything the automated delivery doesn't cover. That's the only live touchpoint anywhere in this business — everything else above runs without a call.
Stop losing knowledge every time someone's out sick — or leaves.
Capture it once, asynchronously. Rely on it for years.
Start My Knowledge Capture →