Turn scattered knowledge into a system your business can rely on.
We capture what's currently trapped in people's heads, inboxes, and disconnected files, and turn it into a structured, searchable knowledge system.
2–4 week engagement · Scope-based fixed price · Full handover included
Your business knows more than it can access.
Critical information — how a process really works, what a client actually needs, why a decision was made — lives in a handful of people's memory. That's a growth ceiling and a risk, not just an inconvenience.
Key-person dependency
If your most experienced person left tomorrow, how much of what they know would leave with them?
Repeated re-explaining
The same questions get asked and answered over and over because there's nowhere reliable to look it up.
Slow onboarding
New hires take months to become productive because the knowledge they need was never written down.
A knowledge system your team will actually use
- Full review of your existing documentation
- Process knowledge extraction from key staff interviews
- SOP templates for your core processes
- A central knowledge structure and taxonomy
- A document classification system
- A searchable information system, set up in your chosen tool
- A documentation standards guide for future updates
- Knowledge ownership recommendations — who maintains what, going forward
From scattered to structured, in five stages
Is this for your business?
This is for you if
- Key information lives mostly in specific people's heads
- You're growing and feel the strain of not being able to hand off work
- You have someone internally who can own the system going forward
- You're willing to make key staff available for extraction interviews
This is not for you if
- You want software installed with no underlying structure work
- There's no one who can take ownership of the system afterward
- Your documentation is already largely complete and organized
- You need this done in under a week
What's included, and what isn't
Scope boundaries
- One department or up to 3 process areas (larger scope quoted separately)
- Up to 6 knowledge-extraction interviews
- Platform setup limited to one agreed tool (e.g. Notion, Confluence, SharePoint)
- Excludes ongoing maintenance — see Systems Continuity
What we need from you
- Access to existing documents and shared drives
- Availability of key knowledge-holders for interviews
- An internal owner assigned before handover
Stop losing knowledge every time someone's out sick — or leaves.
Build the system once. Rely on it for years.
Start Your Knowledge Foundation →