Alistair Vermaak

Support Ticket Analysis

South Asian woman providing customer support in a modern office environment, equipped with a headset.

Portfolio Project: Support Ticket Database Analysis

Support Ticket Database Queries   The Support Ticket Database was analyzed to identify trends, performance metrics, and areas requiring improvement within the customer support process. This analysis is essential for improving response times, resolving issues efficiently, and ensuring customer satisfaction.   Please Note:  All Data is purely Fictional, created by me, using a combination of […]

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Portfolio Project: Support Ticket Analyzer

Support Ticket Analyzer   This Blog Post provides a detailed overview of the queries and visualizations performed on the Support Ticket Analyzer database. The goal of this analysis was to gain insights into support ticket trends, issue categories, and resolution times.   Please Note:  All Data is purely Fictional, created by me, using a combination

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